AI support hell

AI support hell

In the last few weeks I had quite some funny chats with chatbots from various companies. I had different problems, but the user experience was always bad as hell!
 

Aliexpress

First was Aliexpress. I created an account, and they wanted me to add my phone number - which I didn't want to share.

But my account was already created (even if I couldn't login). And I received advertisment mails.

And now it got complicated.

• To unsubscribe, I needed to login
• To delete my account, I needed to login

And the chatbot didn't help at all... boy, that was a bullsh** chat.

TikTok

Then I wanted to change the email on my TikTok and just got an error that something didn't work.

Again support, again a chatbot, again sh** show. Just a small part of the conversation:

...
AI: "Please click here to change your email"
Me: "Yes, I already did and I got this error: XYZ"
AI: "Use the app, because it is not available on the web"
Me: "Yes, that's what I noticed - on the app I get the error: XYZ"
AI: "You are important to us"
...

Yes! I love it... :-(
Knob over and out!